Questions & answers
Private chauffeur in Paris: frequently asked questions
Everything you need to know before booking a Royal Twins chauffeur in Paris, from your airport arrival to the end of your stay.
How do I book a chauffeur with Royal Twins?
Send us your dates, flight or train details, addresses and number of passengers through the contact form or WhatsApp. A member of our operations team replies, typically within the hour, and confirms everything in writing. Nothing is booked or paid for on this website: every booking is arranged with a real person.
Where will my chauffeur meet me at Paris CDG or Orly?
Your chauffeur waits at the arrivals exit after baggage claim, holding a sign with your name, and takes care of your luggage. If you add our Meet & Greet service at CDG or Orly, an agent also meets you in the terminal, guides you through the arrival formalities and baggage claim, then walks you to your car.
How does an arrival at Paris Le Bourget work?
At Le Bourget, your chauffeur waits for you at the business aviation terminal (FBO) used by your flight. Once you have completed the arrival formalities, your chauffeur greets you, takes care of your luggage and walks you to the car. Just send us the name of your FBO and your flight details.
What happens if my flight is delayed?
We track your flight in real time and adjust the pickup, whether you land early or late. 60 minutes of complimentary waiting is included from landing, which usually covers immigration and baggage claim. Extra waiting time can be added on request.
How long is the drive from the airports to central Paris?
From CDG, the drive usually takes 45 to 75 minutes depending on traffic. From Orly, allow about 30 to 50 minutes. From Le Bourget, about 30 to 45 minutes. Your chauffeur follows live traffic and chooses the best route.
Which vehicles do you offer?
Our fleet includes the Mercedes S-Class, the Mercedes E-Class for up to three passengers and the Mercedes V-Class for up to 7 passengers with luggage. A Maybach can be arranged on request. For larger groups, VIP minibuses and coaches are arranged through our partners and quoted on request.
Can I keep the same chauffeur for my whole stay?
Yes. Our signature service is a chauffeur at your disposal by the hour, the half day, the full day or for several days. The chauffeur who collects you at the airport can stay with you for meetings, dinners, shopping and your return flight.
Do your chauffeurs speak English?
Yes. All our chauffeurs speak French and English. Other languages can be arranged on request for your passengers.
Do you provide child seats?
Yes, child seats are available on request. Tell us the age of each child when you book so that the right seats are installed before pickup.
How do I pay?
Your price is confirmed in writing before the service. We accept bank transfer, credit card or cash within the limits allowed by law. 50% is due on booking and the balance no later than 48 hours before the service. Payment is in euros.
What is your cancellation policy?
Airport and station transfers are fully refunded if you cancel up to 24 hours before pickup. A chauffeur at your disposal (hourly, half day or full day) is fully refunded if you cancel up to 48 hours before the service.
Do you travel beyond Paris?
Yes. We arrange day trips to Versailles, Giverny, Champagne, the Loire Valley chateaux and the Normandy D-Day beaches, and we accompany clients across France and Europe to the same standard.