Terms and conditions

Purpose

These terms govern the chauffeured transport, Meet & Greet and concierge services provided by Royal Twins in France and, on request, elsewhere in Europe.

Quotation and confirmation

Every assignment is covered by a named quotation. The booking is firm once we receive your written confirmation. Any change of programme is sent to us directly; the same chauffeur continues the assignment.

Payment

Accepted methods: bank transfer, credit card or cash, within the limits allowed by law. 50% of the amount is due on booking, the balance no later than 48 hours before the service. Payment in euros; bank charges are borne by the payer. Partners under contract are invoiced monthly, with a single invoice covering all of their clients.

Waiting time

For meet & greet at CDG and Orly, 60 minutes of complimentary waiting are included, counted from the aircraft's actual landing time. Waiting beyond that: after the 60 complimentary minutes, waiting is charged per started quarter hour: €17 E-Class, €20 V-Class, €24 S-Class and €32 Maybach, day or night. Flights are tracked in real time, so a flight delay does not trigger any charge as long as the wait after landing stays within the 60 complimentary minutes. If, at the end of these 60 minutes, the passenger has not appeared and has given no news, a no-show is recorded.

Cancellation

Transfers: full refund for any cancellation up to 24 hours before pickup; less than 24 hours before, or in the event of a no-show, the full amount is due. Hourly hire and excursions: full refund for any cancellation up to 48 hours before the service begins; less than 48 hours before, or in the event of a no-show, the full amount is due.

Liability

Liability. Royal Twins owes a duty of safety to the passengers it carries and undertakes to perform each service with care, using chauffeurs who hold the French professional VTC card, in maintained and insured vehicles.data-astro-cid-fmzvkzhrRoyal Twins shall not be liable for any delay or failure caused by force majeure within the meaning of Article 1218 of the French Civil Code (exceptional weather, strikes, road closures, decisions of the authorities, etc.), nor for delays caused by unforeseeable traffic conditions, road accidents or police checks, provided that the chauffeur has taken all reasonable precautions (suitable departure time, optimised route).data-astro-cid-fmzvkzhrRoyal Twins is not liable for the consequences of a passenger's lateness or no-show, nor for incorrect or incomplete information provided at booking (address, flight number, number of passengers or pieces of luggage). The amount of luggage must be stated at booking; Royal Twins may refuse luggage exceeding the capacity of the booked vehicle.data-astro-cid-fmzvkzhrLuggage and personal belongings remain in the passengers' care. Royal Twins is liable for damage to luggage placed in the boot by the chauffeur where fault on its part is established. Items left in the vehicle are kept for their owner for 30 days; any shipping costs are borne by the client. Royal Twins is not liable for the loss of items left in the vehicle after the service.data-astro-cid-fmzvkzhrThe client is liable for damage caused to the vehicle by the passengers it has booked for (damage, soiling requiring special cleaning); repair or cleaning costs are invoiced on presentation of supporting documents.data-astro-cid-fmzvkzhrFor business clients, Royal Twins' total liability, on any grounds, is limited to the price of the service concerned and excludes indirect losses (loss of business, missed flight, loss of opportunity), except in cases of gross negligence or wilful misconduct.data-astro-cid-fmzvkzhrFor consumer clients, nothing in these terms limits or excludes Royal Twins' liability for personal injury, gross negligence or wilful misconduct, nor any statutory rights of the consumer.data-astro-cid-fmzvkzhrInsurance. Royal Twins holds professional liability insurance (policy no. RCP261016251061, arranged through the broker Assurup). Each vehicle is covered by liability insurance suitable for the paid carriage of passengers, as required by the French Transport Code, which covers the passengers carried.>

Governing law and disputes

These terms are governed by French law.

Jurisdiction. Any dispute with a business client that cannot be settled amicably falls under the exclusive jurisdiction of the courts of Paris. Consumer clients may bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or when the harmful event occurred, or before any other court with jurisdiction under the law.data-astro-cid-fmzvkzhrConsumer mediation. In accordance with the provisions of the French Consumer Code concerning "the consumer dispute mediation process" (Articles L612-1 et seq.), after contacting us and if you have not received a satisfactory answer, you may use a consumer mediation procedure free of charge with: CM2C, 49 rue de Ponthieu, 75008 Paris, France, phone: +33 1 89 47 00 14, website: https://www.cm2c.net/declarer-un-litige.php, email: litiges@cm2c.net. Before contacting the mediator, the client must first have sent a written complaint to Royal Twins (contact@royaltwins.fr) without obtaining a satisfactory answer. The mediation request must be filed within one year of that complaint.>